Help & FAQ

How do I place an order on freezcart.com?

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your freezcart.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods:

- Stripe

- Visa
- Mastercard

- American Express

If I have changed my mind at the time of delivery, can I cancel the sale and invoice?

Yes, if you would like to return something we have delivered or in process of delivery, stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the following return charges are applicable:

- Item(s) canceled that belong to an order with a total amount greater than or equal to 150 AED are subject to a 12 AED cancelation fee.
- Item(s) canceled that belong to an order with a total amount less than 150 AED are subject to a 12 AED cancelation fee

How can I speed up my products delivery?

We at freezcart.com generally ensure that you receive your products as soon as possible, and all of that depends on the accuracy of the address details you provide when selecting or editing your delivery address location. 

 How much do I need to pay for my installation service?

It is free, we will install all Freez Cart purchases for you free.